Broker of Record (BOR)

This is the “Broker of Record (BOR)” section of the Benefits Compliance FAQ: ACA, COBRA, ERISA, HIPAA & More.

A Broker of Record (BOR) is the licensed insurance broker authorized to represent an employer with insurance carriers and service the company’s benefits program.

A benefits broker helps employers:

  • Evaluate insurance plan options
  • Manage renewals
  • Ensure compliance with regulations
  • Support employee enrollment and claims questions

Employers can change brokers by submitting a Broker of Record letter to the insurance carrier authorizing the new broker.

No. Changing brokers does not change your plan, premiums, or coverage.

Most carriers process BOR changes within 5–10 business days.

Common reasons include:

  • Poor service or communication
  • Lack of compliance support
  • Limited renewal strategies

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Disclaimer

This information is provided for general educational purposes and should not be considered legal, tax, or compliance advice. Employers should consult with qualified professionals regarding their specific compliance obligations.